Support

While LuckNews has a small development team (one person) that person is dedicated and experienced.

If you experience a problem with LuckNews, please send a description of the problem to the email address below and I will do my best to address the issue.

If you have any suggestions for improvements, please let me know.

Email me at:
     lucknews.app@gmail.com


If you experience a problem, please do not simply give up.  I can help with most issues.

10 comments:

  1. Daniel LeaveyMarch 7, 2014 at 1:44 PM

    Hi, Craig
    I purchased an upgrade to Luck News, but I can't add any new subscriptions. The details of my purchase are:
    Order ID: MHQYL3L5V1
    Receipt Date: 03/03/14
    Order Total: $2.25

    Can you tell my why my copy of Luck News did not upgrade?

    Thanks

    ReplyDelete
    Replies
    1. Craig McPheetersFebruary 4, 2016 at 11:37 AM

      For anybody coming back to read this comment later - as of version 3.0, there is no longer any need for in-app purchases. The app itself, and all of its capabilities, are free.

      Delete
  2. Daniel LeaveyMarch 7, 2014 at 1:48 PM

    Craig.

    On a whim, I tried subscribing to a feed again, and Luck News accepted it. I guess the program needed a little extra stimulation to get going.

    Thanks anyway.

    Daniel

    ReplyDelete
  3. Craig McPheetersMarch 9, 2014 at 5:21 PM

    Hi Daniel,

    The in-app purchase is the area of the app which has caused the most problem. I don't know what the issue is now, but I get sporadic reports from people, similar to yours, that the upgrade process isn't working well. It seems to help if you quit LuckNews and restart if you aren't able to make a purchase, of if the app doesn't recognize your purchase. Sorry about this everyone. Luckily, once the purchase goes through, you will never have to deal with it again!

    Cheers,
    Craig.

    ReplyDelete
  4. AnonymousNovember 16, 2015 at 11:05 AM

    Does not work with El Capitan
    The Application is closing all the time, does not work at all!

    ReplyDelete
  5. Anita in SE INFebruary 4, 2016 at 7:09 AM

    Every once in a while, an entry will show a yellow dot and I can't get rid of it. How do I turn off the yellow dots?

    ReplyDelete
    Replies
    1. Craig McPheetersFebruary 4, 2016 at 11:36 AM

      The yellow dots indicate that the article has been updated. If you go back and visit the article again, the dot should go away - there may be new content there that you are interested in.

      Delete
  6. RonOctober 19, 2017 at 8:42 AM

    If a website with rss feed needs a login and password. is there a possibility to put these credentials in the LuckyNews app?

    ReplyDelete
  7. ShellOctober 19, 2020 at 8:33 AM

    I can't find any rss feeds that link to Lucknews. What am I doing wrong? Where do I look for new feeds?

    ReplyDelete

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